If you’re looking to preserve a cherished memory or gift something truly unique, Kachingo offers a seamless way to create custom box frames. This page walks you through the entire process—from choosing the right frame to finalising your order—so you can confidently build a keepsake that lasts. By the end, you’ll know exactly how to use kachingo to design a box frame that matches your vision.

What Is Kachingo?

Kachingo is a brand that specialises in customisable box frames. You upload your own photo, choose a frame style, and they handcraft a shadow box that displays your image with depth and elegance. The service is straightforward: pick your size, select a mount colour, and add optional extras like engraving. Whether it’s a wedding photo, pet portrait, or child’s artwork, Kachingo turns it into a tangible piece of art.

Quick Answer

Kachingo lets you create a personalised box frame in under ten minutes. Select a frame size, upload your photo, choose a mount colour, and review the digital proof. After you approve, they handcraft and ship the frame within a few days. The process is designed for anyone, even those who have never ordered a custom frame before.

How to Order a Personalised Box Frame (Step-by-Step)

Step 1: Choose Your Frame Size

Kachingo offers several standard sizes (e.g., 8×8, 8×10, 10×12, 12×16). The size you pick determines the visible area of your photo and the overall footprint of the finished frame. Consider where you’ll display the frame—a smaller size works well on a desk, while larger sizes command attention on a wall.

Expected result: A clear idea of the dimensions that fit your space and photo.

Tip: Measure the wall or shelf before ordering. If you’re unsure, go with a size that leaves room for a border.

Common mistake: Choosing a size that’s too small for a group photo—details can get lost.

Step 2: Upload Your Photo

You can upload a JPEG or PNG file up to 20 MB. The system automatically checks the resolution to ensure a sharp print. If the photo is too low resolution, you’ll see a warning. For best results, use a photo that’s at least 2000 pixels on the longest side.

Expected result: Your photo is accepted and ready for the design preview.

Tip: Avoid photos with heavy filters—natural colours print better.

Common mistake: Uploading a screenshot from social media; these are often too compressed.

Step 3: Select a Mount Colour

The mount (mat) surrounds your photo inside the frame. You can choose from white, black, cream, or a custom colour. The mount adds depth and helps the image pop. If you want a minimalist look, go with white or cream. For a dramatic contrast, black works well.

Expected result: A visual preview of how the mount colour interacts with your photo.

Tip: Use the colour wheel tool to see real-time combinations.

Common mistake: Picking a mount colour that clashes with the photo’s dominant tones—check the preview carefully.

Step 4: Choose Frame Style and Glass

Kachingo offers several frame profiles (e.g., classic, slim, floating). The frame can be painted in a range of colours or left natural wood. You also select between standard glass and anti-reflective (non-glare) glass. Anti-reflective glass is ideal for rooms with lots of natural light.

Expected result: A complete visual of the frame, mount, and photo together.

Tip: If you’re shipping the frame, opt for the slightly thicker profile—it’s more durable.

Common mistake: Choosing standard glass for a bright room; reflections can ruin the view.

Step 5: Add Extras (Optional)

You can add a personalised engraving on a small metal plaque (e.g., a date, name, or short message). Other extras include a hanging kit, a desk stand, or a custom backer. These are useful if you plan to gift the frame or display it on a shelf.

Expected result: A finalised order with all the details you want.

Tip: Engraving is limited to about 30 characters—keep it short and meaningful.

Common mistake: Forgetting to add a hanging kit if you intend to mount the frame on a wall.

Step 6: Review Digital Proof and Place Order

Before production, Kachingo sends you a digital proof showing the exact layout. You can request changes at this stage. Once you approve, the order goes into production. They typically ship within 3–5 business days (domestic orders).

Expected result: A physical frame that matches the proof.

Tip: Zoom in on the proof to check for any cropping or alignment issues.

Common mistake: Approving a proof without checking the photo’s focus—once printed, it’s final.

Frame Options & What They Mean

Frame Type Best For Glass Option Approximate Depth
Classic Traditional photos, portraits Standard or Anti‑reflective 1.5 inches
Slim Modern, minimalist interiors Standard only 0.75 inches
Floating Art prints, photos with white borders Anti‑reflective recommended 2 inches

Pros & Cons of Using Kachingo

Pros Cons
Easy online design tool with live preview Limited to specific frame sizes (no custom dimensions)
High‑quality handcrafted frames Shipping costs can be high for international orders
Digital proof before production No rush option for urgent gifts
Engraving adds a personal touch Only accepts JPEG/PNG (no RAW files)

Ordering Checklist

  • ☐ Measure the display area for the frame.
  • ☐ Select a high‑resolution photo (at least 2000 px on longest side).
  • ☐ Decide on mount colour (white, black, cream, or custom).
  • ☐ Choose frame style and glass type (anti‑reflective if needed).
  • ☐ Add optional extras (engraving, hanging kit, stand).
  • ☐ Review digital proof carefully—check cropping, alignment, and colours.
  • ☐ Approve proof and confirm shipping address.

Tips for Best Results

Experienced users of Kachingo follow a few unspoken rules to get frames that look like they came from a gallery:

  • Choose a photo with good lighting. Soft, natural light avoids harsh shadows and blown‑out highlights.
  • Leave a small border. If your photo has important content near the edges, consider the floating frame style—it creates a gap between the image and the frame.
  • Order a sample first. If you’re unsure about the mount colour or frame finish, Kachingo sometimes offers sample swatches. This saves you from ordering a full frame that doesn’t match your decor.
  • Use the engraving for dates or short quotes. It adds a professional touch without cluttering the frame.
  • Check your email after ordering. Kachingo sends the digital proof via email; if you miss it, the order may be delayed.

Troubleshooting Common Issues

Photo Rejected Due to Low Resolution

Problem: The upload tool says your photo is too small or blurry.

Reason: The image has fewer than 1500 pixels on the short side, or it’s a compressed file from the web.

Solution: Use the original camera file instead of a download from social media. If you only have a low‑res version, consider using a different photo or contacting Kachingo support to see if they can work with it.

Digital Proof Shows Cropped Content

Problem: Important parts of your photo (faces, text) are cut off in the proof.

Reason: The aspect ratio of your photo doesn’t match the frame size. Kachingo automatically centres the image and crops the edges.

Solution: Re‑upload a photo that already fits the aspect ratio (e.g., if you choose an 8×10 frame, use a photo that’s 4:5). You can also adjust the photo position manually in the design tool—look for the “reposition” feature.

Frame Arrives with a Small Scratch

Problem: The frame has a visible mark on the wood or glass.

Reason: Rare but possible during shipping or handling.

Solution: Take a photo of the damage and contact Kachingo customer support within 48 hours. They usually offer a replacement or refund for manufacturing defects.

Frequently Asked Questions

Can I use a photo that’s already framed?

Yes, but you’ll need to remove it from its existing frame. Kachingo requires a digital file, so you’ll have to scan or photograph the print. For best results, scan at 300 DPI.

How long does Kachingo take to deliver?

Domestic orders (UK) typically ship within 3–5 business days after you approve the digital proof. International orders can take 7–14 business days depending on customs. Check the estimated delivery time when you place your order.

Can I change my order after approving the proof?

Once you approve the proof, production begins immediately. You cannot make changes after that point. If you realise a mistake, contact support as soon as possible—they may be able to pause production if it hasn’t started yet.

What is the largest frame size Kachingo offers?

The largest standard size is 12×16 inches. If you need a custom size, Kachingo does not currently offer that option. For very large prints, you might need to look for a different service.

Do you offer a money‑back guarantee?

Kachingo has a satisfaction guarantee. If the frame arrives damaged or doesn’t match the approved proof, they will replace it. For change of mind, they may offer a refund minus shipping costs—check their returns policy before ordering.

Make Your Memory Last

Creating a personalised box frame with Kachingo is straightforward when you follow the steps outlined here. Choose the right size, upload a quality photo, and carefully review the proof before approving. The result is a handmade frame that elevates your favourite image into a lasting display piece. Whether you’re making it for yourself or as a gift, taking a few extra minutes to get the details right will pay off for years to come.